Privacy Policy
Introduction
Our website, ourcraftyplace.co.uk is a UK based website. We take your personal privacy very seriously and have never, and will never, sell, distribute or disclose information about you without prior consent to do so or unless we are required to do so by law.
We use SSL/TLS which provides the highest level of privacy. It encrypts data that is transmitted across the web, which means anyone who tries to intercept this data will only see a garbled mix of characters.
If you decide to make a purchase from ourcraftyplace.co.uk, your details are processed securely by WooPayments. WooPayments encrypts data to and from us using the HTTPS protocol and data is stored on a secure server behind a firewall. WooPayments and all online stores powered by WooCommerce are Level 1 PCI-DSS compliant. WooPayments uses hosted payment fields for handling all payment data, so that you, the cardholder, will enter your sensitive payment information in a form that originates directly from WooCommerce partner’s PCI-DSS validated servers. This means your credit/debit card details are not directly stored on our site.
For your security and ours, WooCommerce uses automated fraud screening. A transaction may be stopped if an automated check indicates that stolen or fraudulent payment information is entered at our checkout.
When you place an order with us you will be asked to provide your name, address, email address and telephone number (optional) so that we can fulfil your order. You’ll also be asked to provide a name and address and any specific message for shipping/delivery.
When you book a workshop with us you will be asked to provide your name, address, email address, telephone, allergies, medical and disability information that could be pertinent to the workshop you are attending. This information will be used for the purpose of establishing contact and ensuring we can meet your needs during your time with us.
Our Mailing List
When you place an order through ourcraftyplace.co.uk you will be asked if you would like to join our mailing list. If you choose to, you will then be asked to provide your name and email address. The details you enter will only be used to inform you of any exciting up coming events, news and special offers relating to Our Crafty Place workshops or products you can find in our shop. You can unsubscribe at anytime by getting in touch or using the unsubscribe link at the bottom of the email.
We use a third-party provider called MailChimp to deliver our news. These emails are sent to everyone on our mailing list no more than twice a month. MailChimp is a secure system which is password protected. The system collects statistics around email opening and click-throughs using industry standard technologies and we use this to help us monitor and improve the content or our news and website.
Google Analytics
When someone visits ourcraftyplace.co.uk, Google Analytics acts on our behalf as a third party in order to collect standard internet log information and details of visitors’ behaviour. We use this information to improve our offering. It enables us to monitor popular pages on our site, the number of visitors we receive and see how people find us. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make any attempt to find out the identities of those visiting our website.
Cookies
A cookie is a small text file that is placed and stored on your computer, mobile or other device by websites that you visit. They are widely used in order to make websites work (or work more efficiently) and also provide information on visitor behaviour.
You have the ability to accept or decline cookies from any website by modifying the settings in your browser.
Our website uses cookies. We never use advertising cookies. Some of the cookies we use are essential to make our site work and others help us to improve by allowing us to see how people use our site. These cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify you.
You are free to refuse cookies. However, if cookies are not enabled on your computer, you may not be able to make a purchase from our website.
External Links
On our website we may provide links to external sites that we feel you may have an interest in. We cannot accept responsibility for other sites once customers have left ourcraftyplace.co.uk.
Updates
We may update this privacy notice from time to time to ensure we’re keeping you best informed about what data we collect and how it is used and kept secure. We want to reassure you that we take your privacy very seriously and will keep this policy under regular review. We are not under obligation to email you every time we update this policy, however you will always be able to access it via a link in the header of this website. This privacy notice was last updated on 10th February 2025.
If you have any questions or if you would like to access, amend or delete any information we have about you please contact us at hello@ourcraftyplace.co.uk and we will be very happy to help.